Return Policy

At Great Finds PH, we strive to provide our customers with high-quality sewing tools and supplies. We understand that sometimes, a product may not meet your expectations or needs. In such cases, we offer a straightforward return and refund policy to ensure your satisfaction.

Returns

If you are not completely satisfied with your purchase, you have the option to return the item within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return, please contact our customer service team at [customer service email] or [customer service phone number]. They will guide you through the return process and provide you with a return authorization number.

Once your return is approved, you will be responsible for shipping the item back to us. Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service to ensure that the item reaches us safely.

Upon receiving the returned item, our team will inspect it to ensure that it meets the return criteria. If the item is deemed eligible for a return, we will process your refund within [number of days] days. The refund will be issued to the original payment method used for the purchase.

Refunds

If you are eligible for a refund, the amount refunded will be the purchase price of the item, excluding any shipping or handling fees. Please note that we do not refund any return shipping costs.

If you received a defective or damaged item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund, depending on the circumstances.

Exchanges

Currently, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer service team. They are available [customer service hours] to assist you and provide further clarification.

Thank you for choosing Great Finds PH for your sewing tool and supply needs. We appreciate your business and strive to ensure your satisfaction with every purchase.